Water Service Center
THE UTILITIES DEPARTMENT IS RESPONSIBLE FOR THE SUPPLY AND MAINTENANCE OF ALL WATER AND SEWER SERVICES WITHIN THE CITY OF FLINT.
Operated from the Water Service Center, the Water Distribution and Sewer Maintenance Divisions convey water to your house and remove the sewage to the Water Pollution Control Facility. We repair the water, sanitary and storm sewer lines throughout the City of Flint. There are approximately 600 miles of sanitary sewers, 350 miles of storm sewers, and 600 miles of water mains in the City of Flint.
The dedicated people of the WSC keep these lines flowing.
The phones at the WSC are answered 24 hours per day. If you have any problem with your water, if your water is dark, if you see water leaking out of the ground or see a fire hydrant running, please call the Water Service Center to report a problem.
For Billing Questions, Please call Customer Service: 810-766-7015 Business Hours: Monday to Friday 7:30 a.m. to 4 p.m.
Water Treatment Plant
The Flint Water Treatment Plant employees are responsible for operating the water supply and purification system, including three drinking water reservoirs, four pump stations, four dams on the Flint River, and the water quality testing laboratory.
The Water Plant, which was originally constructed in 1952, underwent a major renovation in April 2014. The renovations allows the City to filter and purify higher volumes raw water of which is to be supplied as a potable water to the City residents and service areas. Flint currently purchases treated Lake Huron Water from Detroit as its primary water source.
Should there be any water quality complaints or requests for technical information regarding water quality, Holloway Reservoir, Kearsley Lake, Thread Lake, and Flint River water levels call for assistance.
Water Reports & Communications
| Resource | Description | Actions |
|---|---|---|
| Water System Facts | Open File | Download | |
| EPA 141.165 Chlorination Guidlines | Open File | Download | |
| Keep the Water Flowing Flyer | Open File | Download | |
| July 2015 Letter to Water Customers | Open File | Download | |
| U.S. EPA Lead Safety Tips Q&A | Open File | Download | |
| Quarterly Water Quality Report_Oct 15 | Open File | Download | |
| August 2015 MOR | Open File | Download | |
| Annual Water Quality Report 2020 | Open File | Download | |
| April 28, 2020: Notice of Environmental Assessment and a Finding of No Significant Impact | Open File | Download | |
| Flint-TTHM-Operational Evaluation Report August 2015 | Open File | Download | |
| Flint Mayor Water Support Request | Open File | Download | |
| Water Presentation to City Council 9-14-2015 | Open File | Download | |
| June 2015 MOR | Open File | Download | |
| July 2015 MOR | Open File | Download | |
| Veolia Water Quality Report to Flint | Open File | Download | |
| May 2015 MOR | Open File | Download | |
| Water Treatment Plant Monthly Operating Report May 2015 | Open File | Download | |
| Water Quality Update to Residents April 2015 | Open File | Download | |
| COF Water Advisory Comittee Questions & Answers March 2015 | Open File | Download | |
| Water Improvements (March 2015) | Open File | Download | |
| March Water Quality Report | Open File | Download | |
| Water Treatment Plant Upgrades March 2015 | Open File | Download | |
| Water Treatment Plant Monthly Operating Report Mar. 2015 | Open File | Download | |
| Water System Updates | Open File | Download | |
| Water Sysytem FAQ Update 2-16-15 | Open File | Download | |
| February 2015 MOR | Open File | Download | |
| Water Treatment Plant Monthly Operating Report Feb. 2015 | Open File | Download | |
| City of Flint Water System FAQ | Open File | Download | |
| CoF Water System Q&A | Open File | Download | |
| January 2015 MOR | Open File | Download | |
| Water Treatment Plant Monthly Operating Report Jan. 2015 | Open File | Download | |
| City of Flint Violation Notice – MCL TTHM 12_16_14 | Open File | Download | |
| December Water Quality Summary | Open File | Download | |
| December 2014 MOR | Open File | Download | |
| CoF Water Quality Report Summary Dec. 2014 | Open File | Download | |
| Operational Evaluation Report | Open File | Download | |
| TTHM Level Chart _ 2014 | Open File | Download | |
| Annual Water Quality Report 2014 | Open File | Download | |
| 014 City of Flint Annual Water Quality Report | Open File | Download | |
| Revised-Public-Notification-Handbook-CWS | Open File | Download |
Current System Compliance
All of the events surrounding the changes in the Flint water supply are available on our water system timeline below. The City of Flint Department of Utilities is dedicated to providing a high quality drinking water to the residents of the community. The Consumers Annual Report on Water Quality provides important information about your drinking water and is mailed once a year to all water customers. This report is a summary of the monthly operating report (MOR) and also contains operational information and statistics about the water and sewer systems.
Additional information about your drinking water is available by calling the Flint Water Plant & Facilities at 810-787-6537. General drinking water information can be found on the USEPA website at www.epa.gov/safewater and Michigan.gov website at https://michigan.gov/flintwater/ For more information, please download our other water system reports. Additional information related to health concerns can be found in the Trihalomethanes Fact sheet and the Hard Water Rash Fact Sheet.
Water Facts
Want to know more information about City of Flint water? Check out these helpful facts:
- There are over 600 miles of distribution mains
- There are over 7000 valves and 3909 hydrants
- In 2006 there were over 46,000 users
- In 2014 there were only 31,000 users
- There are 10 test sites around the city
- Over 100 tests are performed every month
- Test are performed every 4 hours inside the plant
